Outsourcing

Whether you want us to take full responsibility for your company's Desk service or simply manage your workstations, our representatives can help you.

• Achieving your quality objective
• The availability of a Darest team to support you
• Full monitoring with monthly reports and analysis of your KPIs
• Satisfaction questionnaires
• The guarantee of compliance with ITIL standards
• A monthly fee for a level of service provided, regardless of the means used.

You have identified the ideal resource to cover your needs but you do not have the budget to internalise this item.
We offer you :

• Darest internalises the profile for the desired duration
• All-inclusive monthly package

• Support and management of your IT projects
  Agile Waterfall, PMP, HERMES, SCRUM or SAFe methodology...
• Guarantee of a high quality service for the realisation of your projects within the time limit and in accordance with your budget

• Support in your digitisation process
• Methodology: ADKAR...
• Upgrading of employees
• Optimisation of the use of new technologies implemented in your company

• Analysis and interpretation of your data
• Drafting of functional specifications
• Methodology: Hermes...
• Ensures that the development teams understand the specifications

• Taking over the management of your service desk
• Drafting of reports
• Guarantees favourable responses to internal requests
• Methodology: ITIL, team management

• Testing to ensure a high quality result
• Correction of problems at an early stage to minimise remedial costs
• Expertise in application development and operation

• Technology watch to prevent obsolescence of the platforms concerned
• Technical advice on product development requests and updates
• Participation in the implementation and major changes of the product
• Ensures coordination within the teams