Outsourcing

Our team has expertise in setting up complete or mixed help-desk units of level I, II and III with VIP support for large Swiss and multinational companies.
Your needs define our resources.
Contact us

Our services include

Delegation of specialists

The skills of our specialists provide you with solutions adapted to the needs of your Service Desk.

  • IT support managers 1st level
  • Workstation Technicians
  • Floor-runners (to support software version changes)
  • Computer System Access Manager

Service desk management

Whether you want us to take full responsibility for your company's Desk service or simply manage your workstations, our representatives can help you.

  • Service management by a complete team of specialists and its manager
  • Support level 1 and 2
  • Management of workstations
  • SLA control
  • Teams of 2 to 12 people

Our advantages

Leader in French-speaking Switzerland since 1978Leader in French-speaking Switzerland since 1978

Multidisciplinary skills: on-premise, cloud and hybridMultidisciplinary skills: on-premise, cloud and hybrid

High level partnership with the largest manufacturersHigh level partnership with the largest manufacturers

Certified expert technicians and engineersCertified expert technicians and engineers

A strategic partner for all your IT needsA strategic partner for all your IT needs

IT Specialist for small businesses, Key Accounts and OrganisationsIT Specialist for small businesses, Key Accounts and Organisations

Varied and demanding clientele who always receive our full and prompt attention.Varied and demanding clientele who always receive our full and prompt attention.

Your advantages

IT specialists

IT specialists

Our specialists are recruited according to your needs.

Analyses

Analyses

We continuously monitor the performance of our representatives to constantly improve their results and productivity.

Monthly reports

Monthly reports

We provide you with a monthly report informing you of many performance-related statistics.

Continuous monitoring

Continuous monitoring

We regularly organize meetings with your Director / Head of Department.

Customized services

Service desk organization

  • Audit, recommendation plan
  • 360° service analysis
  • Assistance in setting up a service desk
  • Improving service quality
  • Implementation Plan

User satisfaction

  • Definition of the objectives and scope of the survey
  • Development of the questionnaire
  • Dissemination and promotion
  • Analysis, interpretation and communication of results
  • Conducting the survey

Implementation of an ISTM tool

  • Help in choosing the tool
  • Assistance with the implementation of the tool
  • Change management support

Training of your employees

  • Adopt good practices
  • Manage a service desk (manager)

Our process

Business processes - Outsourcing - Darest Informatic

Our certifications

Lenovo - PC Partner Platinum Certification - Darest Informatic
HP Platinum Partner - Darest Informatic
Veeam Pro Partner Logo - Darest Informatic
Swisscom Partner Logo - Darest Informatic
Xerox Logo - Darest Informatic
HP - Managed Print Specialist Certification - Darest Informatic
HPE Partner Logo - Darest Informatic
Microsoft Logo - Darest Informatic
Aruba Partner Edge Logo - Darest Informatic
Citrix Partner Silver Logo - Darest Informatic
Fortinet Partner Logo - Darest Informatic
Pure Storage Partner Program Logo - Darest Informatic
Microsoft Midmarket Silver Partner Logo - Darest Informatic Logo Microsoft Cloud Silver Partner - Darest Informatic
Barracuda Preferred Partner Logo - Darest Informatic
VMWare Enterprise Solution Provider Logo - Darest Informatic
Microsoft Midmarket Silver Partner Logo - Darest Informatic Logo Microsoft Cloud Silver Partner - Darest Informatic
Zerto Alliance Partner Logo - Darest Informatic
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Your contacts

Geneva commerical service

Telephone : 022 827 45 45
Mail : info@darest.com

Lausanne commercial service

Telephone : 021 620 05 55
Mail : info@darest.com